Privacy Policy of Nova Clean Solutions

1. Collection of Personal Information Nova Clean Solutions (“the Company”) collects personal information necessary for the provision of our cleaning services. This information includes but is not limited to, contact details (name, address, email, phone number), billing information, and any other details required to fulfill service requests. Personal information is collected directly from the customer through our website, email, phone, or in-person interactions.

2. Use of Personal Information The personal information collected is used solely for the purposes of:

• Providing and managing our cleaning services.
• Communicating with customers regarding their service requests, inquiries, and any updates.
• Processing billing and payment transactions.
• Improving our services and customer experience.

3. Disclosure of Personal Information Nova Clean Solutions will not disclose personal information to third parties without the customer’s explicit consent, except in the following circumstances:

• As required by law or legal process.
• To trusted third-party service providers who assist us in operating our business and providing our services, provided they agree to keep this information confidential.
• To protect the rights, property, or safety of our Company, our customers, or others.

4. Data Security The Company implements reasonable and appropriate security measures to protect the personal information collected from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage solutions.
• Access controls to personal information.
• Encryption of sensitive information during transmission.

5. Access and Correction Customers have the right to access their personal information held by Nova Clean Solutions and to request corrections if they believe the information is inaccurate or outdated. Requests for access or correction should be made in writing to the contact details provided below.

6. Changes to Privacy Policy Nova Clean Solutions reserves the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any changes will be posted on the Company’s website, and where appropriate, notified to customers via email or other communication channels.

7. Inquiries and Complaints Customers can direct any inquiries or complaints regarding our privacy practices to Nova Clean Solutions using the contact information provided on our website. We are committed to resolving any complaints and ensuring that our privacy practices comply with applicable laws.

8. Consent By providing personal information to Nova Clean Solutions, customers consent to the collection, use, and disclosure of that information as described in this Privacy Policy. If customers do not agree with this policy, they should refrain from providing personal information to the Company.

9. Retention of Personal Information Nova Clean Solutions will retain personal information only as long as necessary for the fulfillment of the purposes for which it was collected or as required by law. Once the information is no longer needed, it will be securely destroyed or de-identified.

10. Compliance with Laws Nova Clean Solutions ensures compliance with the relevant privacy laws and regulations in New South Wales, Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

11. International Data Transfers If personal information is transferred or stored outside of Australia, we will ensure that the recipient complies with the same level of data protection as required by Australian law.

Contact Information For any inquiries, complaints, or requests related to your personal information, please contact us at:

• Email: info@novacleansolutions.com.au
• Phone: +61 469 330 483
• Address: 29-45 Parramatta Road, Concord, NSW